A common reaction to something not being done on times is: “Didn’t you get my e-mail?” or “I thought I told you .” The problem with hitting “send” on an e-mail is there is no telling where in the ether it will end up and there is no guarantee anyone will read it if it gets there. Likewise, simply “telling” someone without any documentation or record is about effective as shouting in a storm.
For your professional military education today, we will discuss how to ensure nothing ever slips through the cracks, or never allow a ball to be dropped, or any colorful metaphor meaning something not being done when it needed to be.
It’s a simple six step formula I learned as a company gunnery sergeant a long time ago in a galaxy far, far away.
CCRDFR, no it’s not an acronym for some kind of intelligence gathering agency. Just pronounce the letters as they are written and you’ll be fine. These stand for Check, Check, Recheck, Double-tap, Follow-through, and Reconfirm. As soon as you submit forms or make any requests, immediately institute the CCRDFR protocol.
Check: My preferred method of checking up on anything is to pick up the phone and call whomever I made the request to. “Hey, did you get my training support requests for June 10?”
Check: The second check my require you to get out from behind your desk and walk around. Visit the offices you sent all your requests/taskers to and get a little face to face time. “How are those vehicle requests coming along? We’re still good for April 10 right?”
Re-check: Do the first two checks all over again. It might be a good idea to send another e-mail as a re-check on the original one. Veiled threats are appropriate here.
Double-tap: This is usually a term used to describe a shooting technique where the shooter fires a round and quickly reacquires the target to fire another fast shot. For our purposes we mean to accurately reengage everyone to ensure the task at hand doesn’t fall through. It’s the only way to be sure this beast stays a dead issue.
Follow-through: Defined as the continuing of an action or task to its conclusion. If you’re not getting the picture by now you may need remediation. Outright threats of grievous bodily harm may be used at this time if it’s not going your way.
Reconfirm: Is it really going the way you want it to? Are you sure, that you’re sure, that you’re sure everything is locked on?
Following this time tested formula will ensure nothing falls through the cracks, is left behind, or forgotten. It also prevents the scourge of “I’m waiting on .” Marines don’t wait, they go get. There are those who have and those who have not. Those who have are double-tapping and following through.